Your data, handled with care.
Last updated: June 19, 2026
Overview
This Privacy Policy explains how Neurex AI ('Neurex', 'we', 'us') handles information when you visit our website, request a demo, or engage with our services. We are committed to protecting your privacy and handling healthcare data responsibly.
Information we collect
We collect information you provide directly, such as your name, work email, organization, and the details you include in demo requests or partnership inquiries. We also collect limited technical information, such as device and usage data, through standard web analytics.
How we use information
We use the information we collect to respond to your inquiries, schedule and deliver demos, provide and improve our services, communicate relevant updates, and meet legal and security obligations. We do not sell your personal information.
Protected health information (HIPAA)
When Neurex processes protected health information on behalf of a covered entity or business associate, we do so under a Business Associate Agreement. Data is de-identified on ingest where feasible, access is role-based, and all consequential output is subject to human-in-the-loop review. Our practices are aligned with HIPAA, SOC 2 Type II, and ISO 27001 standards.
Data security
We apply encryption in transit and at rest, role-based access controls, comprehensive audit logging, and continuous monitoring. Access to data is limited to personnel who need it to deliver our services.
Data sharing and disclosure
We share information only with service providers who support our operations under appropriate confidentiality and security obligations, or when required by law. We do not disclose patient data except as permitted under the applicable Business Associate Agreement.
Your rights and choices
Depending on your location, you may have rights to access, correct, or delete personal information we hold about you, and to object to or restrict certain processing. To exercise these rights, please contact us using the details below.
Data retention
We retain information for as long as needed to fulfill the purposes described in this policy, to comply with our legal obligations, resolve disputes, and enforce our agreements.
Changes to this policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the date below and, where appropriate, provide additional notice.
Contact us
Questions about this policy or your data? Reach out through our contact page and our team will respond.